Overview
Thank you for shopping with us. Because our store offers both instant digital downloads and handcrafted physical items, our return and refund rules differ depending on the type of product you purchase. Please read the terms below carefully before placing an order.
1. Digital Products (Study Notes, Worksheets & Planners)
All digital products—including soft-copy biology and science notes, printable worksheets, and planners —are delivered electronically upon payment confirmation.
- No Refunds or Exchanges: Due to the instant, downloadable nature of digital files, all digital sales are final. Once a file has been emailed or downloaded, we cannot offer refunds, returns, or cancellations.
- Personal Use Only: All digital files are for your personal or single-student study use only. Reselling, sharing, or redistributing our PDFs is strictly prohibited.
- Technical Support: If you experience any issue downloading or opening your file, contact us within 48 hours of purchase at [craftsydest@gmail.com] or WhatsApp with your order number, and we will send you a fresh copy.
2. Physical Products (Handmade Jewelry & Accessories)
Every physical item is handcrafted and thoroughly inspected before dispatch.
- Eligibility Window: Returns or exchanges are only accepted within 7 days of delivery if your item arrives damaged in transit or if you received the wrong item.
- Mandatory Unboxing Video: To claim a return or replacement for a damaged or incorrect item, you must record a clear, unedited unboxing video showing the sealed parcel being opened from start to finish, and share it with us on WhatsApp within 24 hours of delivery.
- Non-Returnable Conditions: Change-of-mind returns are not accepted. Returned items must be unused, unworn, and in their original packaging.
3. Refunds & Exchanges (Physical Items Only)
- Inspection & Approval: Once we review your unboxing video or receive your returned item, we will notify you via email or WhatsApp regarding the approval of your exchange or refund.
- Refund Method: Approved refunds for local wallet/bank orders in Pakistan are processed within 5–7 business days directly via JazzCash, or Easypaisa.
- Sale Items: Only regular-priced physical items may be exchanged or refunded; discounted or clearance items are final sale.
4. Return Shipping, COD Delivery Charges & Unclaimed Parcels
COD Advance Delivery Charges: For Cash on Delivery (COD) orders, delivery charges must be paid in advance. The remaining product amount will be collected as COD upon delivery.
Return Shipping Costs: If an error was made on our end (wrong or damaged item verified by unboxing video), we will cover the return courier charges. For any other approved return, the buyer is responsible for return shipping fees.
Refused COD Orders: Please ensure someone is available to receive your parcel. Repeatedly refusing Cash on Delivery parcels at the doorstep may restrict future COD ordering privileges on our store.
Need help?
If you have any questions about an order, reach out to us anytime:
- Email: craftsydesk@gmail.com
- WhatsApp: 03279656710